Frequently Asked Questions

Where do I find the link to download the pattern?

After you purchase a digital pattern on our site, a link for downloading the files will appear on the confirmation page, and will also be emailed to the email address used in placing the order. If you do not see the email within a few minutes, be sure to check your spam or junk mail folders. If your email address domain is your place of business, please note that many businesses have spam filters that will prevent the file from ever reaching your inbox. In this case, consider using your personal email account instead. Please keep in mind that services like AOL have filters on your inbox, and your download email will likely be filtered out or placed in your junk or spam folder. 

What if I did not receive the download email?

If you have not received the download link email, and you have checked your spam and junk folders, please contact us with your full name, the email used in purchasing the pattern, and your order number if you have it. We will get back to you within 3 business days. Most of the time the email is stuck in a spam folder, or you did not receive it because there was a typo in the email. 

How do I download and save the files?

The download link will expire 24 hours after purchasing, so be sure to save the pattern promptly after finalizing your purchase. Because the files are large, they are compressed and put into a single zip file. Due to the nature of zip files, most mobile devices like iPhones and iPads cannot open and save the download. We recommend opening the zip file on your computer. Once saved and opened on a computer, a folder will appear with all the individual files inside. You can also choose to back it up on a third party site or an external hard drive so it will never get lost.

Can I share the files with others? 

Patterns are for personal use only and sharing or copying them for others is not allowed. Thank you for respecting the work of this small business.

What printing format do the patterns come in?

Each digital pattern itemizes in the product description, a clear list of what files you will receive upon purchasing the pattern, including what printing style the files are formatted for, the digital size, and the page count for each file. Please refer to this list to find out if the pattern is available in your preferred printing method. Please note that our patterns do not offer a projector file option or layers at this time.

How do I print my digital patterns?

Most of our digital patterns come with A0, US Copy Shop, and Print-at-Home versions. For A0 printing, we recommend using Brooklyn Motif if in the US. If located in Canada, we recommend using Spool & Spindle. Print-at-Home version can be printed using your home printer, & US Copy Shop files can be printed on any printer that uses a roll of continuous 36” wide paper. The Digital Pattern Instruction booklet included in your purchase, includes more instruction on how to print the various formats included with your pattern. If you have additional questions, please contact us. We’re happy to assist!

Do you ship to my address?

We ship to anywhere the USPS will deliver. Please note that due to USPS COVID-19 suspensions, we are unable to deliver to everywhere in the world. Click here to go to the USPS site, then click on “View the Suspensions” to see where the USPS is not currently delivering. Customers in those locations are encouraged to purchase digital patterns. If you are in one of these locations and purchase a shippable item, your order will be refunded.

What is the shipping cost to where I live?

Shipping rates are calculated by the weight of the item, and your shipping address. Unfortunately we do not have any control over the cost of shipping, and sometimes it is quite costly to get the pattern to you. This is why we also offer digital versions of all our patterns, so you can avoid this expense!

We ship using the United States Postal Service (USPS), and choose the least expensive method of shipping we can find. All shipping options include tracking, and you will receive an email with your tracking information once your order ships. Once you’ve placed items in your cart, you have an opportunity to see your shipping rates before checking out. 

For domestic orders, we ship USPS First Class Mail for one pattern, and USPS Priority Mail for two or more patterns, as two patterns exceed the weight limit for domestic First Class. Domestic shipping rates cost approximately $5 for one pattern, approximately $8 for two to five patterns, depending on your location.

For orders shipping to Canada, we ship USPS First Class for one pattern, and USPS Priority Mail International for two or more patterns. First Class rates cost approximately $5 for one pattern, and range from $20-30 for two to five patterns, depending on your location. 

For orders shipping to the rest of the world, we ship USPS First Class for one pattern, and USPS Priority Mail International for two or more patterns. First Class rates cost approximately $11 for one pattern, and range from $25-40 for two to eight patterns. 

We have retailers around the world, so if you want a printed pattern but do not want to spend as much on shipping, check out our retailers page to see if our patterns are carried in a shop near you.

How quickly will my order ship?

Unless the order is placed during a pre-sale, or you purchased during an announced shipping break, orders will ship within 3 business days. Remember that weekends and federal holidays are not business days, so plan accordingly.

How long will it take for my order to get to me?

Shipping times depend on where you are in relation to us, and the speed of your delivery service. Domestic orders take 1-4 business days to arrive. Orders to Canada can take around 10-14 business days for delivery, and orders to the rest of the world can take between 15-20 business days.

I haven’t received my order. Where might it be?

Every order comes with tracking that is emailed to you upon shipping. That will give you the best information as to where your package is and when it will arrive. Please note that if you are outside of the United States, sometimes it can take considerable time to get through the customs process.

The software we use for shipping talks directly to our site, and takes the shipping information you input so we do not have to retype it. This prevents typos and errors on our end. However, if we do make an error in your shipping, we will be happy to remedy it at our expense. If you input your shipping information incorrectly, we are happy to reship your order to you, but it will be at your expense. Please take time to make sure your address is correct as shipping is quite costly. 

What days are federal holidays?

When estimating how long it will take for something to get to you, remember that the times are for business days, so that does not count weekends (Saturday & Sunday) and federal holidays (when the USPS is closed). Below are upcoming federal holidays for your reference when calculating delivery times:

2023
Monday, January 02 - New Year’s Day
Monday, January 16 - Birthday of Martin Luther King, Jr.
Monday, February 20 - Presidents' Day
Monday, May 29 - Memorial Day
Monday, June 19 - Juneteenth National Independence Day
Tuesday, July 04 - Independence Day
Monday, September 04 - Labor Day
Monday, October 09 - Indigenous People’s Day
Friday, November 10 - Veterans Day (observed)
Thursday, November 23 - Thanksgiving Day
Monday, December 25 - Christmas Day

What forms of payment do you accept?

All orders are placed directly through our secure on-line shopping cart. The cart accepts payment from Visa, Mastercard, Discover, American Express, and PayPal.

Where do I enter my discount code?

After clicking the “cart” button, you can either enter the discount code in the “Order Summary” box, or in section 3, labeled “payment & discounts”. Simply enter the code and click on “apply”.

Will I be charged tax?

If you live in the state of Michigan, you will be charged state tax. If you live in a foreign country, there may be VAT tax applied during customs, which is the responsibility of the customer.

Do you accept returns of your patterns?

Sorry, but all sales are final. If there is a problem with your order, please contact us and we will be happy to assist. 

What sizes are your patterns designed for?

See all our sizing information on the Size Charts page.

Do you offer any other sizes?

Sorry, but we do not offer patterns in sizes smaller or larger than those listed on the Size Charts page.

How do I know what level your patterns are rated for? 

The following guidelines are used when rating the difficulty level of each pattern:

• One spool: Very easy and suitable for beginners

• Two spools: Basic garment construction for advanced beginners

• Three spools: Intermediate garment construction

• Four spools: Advanced intermediate garment construction

• Five spools: Advanced garment construction

Does Christine teach live virtual workshops?

Yes! Though Christine does teach in-person on occasion, most of Christine’s classes are taught as live virtual workshops! All of her upcoming classes are listed here. Join us, they’re really fun!

How do I attend a live virtual workshop?

All live virtual classes are held through Zoom. Once you sign up for an upcoming class, you will receive a welcome email with all the information about how to attend through Zoom. If you have any questions, please contact us! 

Will I be able to see what’s happening?

Christine teaches with two cameras, one on her face and one on her hands, so you can clearly see and hear all the construction and sewing details. We highly recommend using the largest screen on hand to participate in the class, so you can see what’s happening. Using a phone will make seeing the details difficult.

Does Christine offer video workshops?

Yes! Christine offers pre-recorded video classes. You can find all the offerings here. 

When and where do the workshops take place?

Video workshops happen anytime you want! They are completely self-paced pre-recorded video classes, so you decide when you start and when you finish.

How long do I have access to the workshops?

Forever! After you enroll, you have unlimited access to the workshops for as long as you want, on any device you own.

My workshop comes with a free digital pattern, but where do I get it?

All the files are downloadable in the “Introduction” lecture in the first section of the course. Simply download the files to your computer directly from the workshop.

Where do I log into the video workshop?

Christine’s Video Workshops are hosted on the Teachable site, so your login will be unique to that site and does not have a relationship with your account on Christine’s website. To access the video class, simply visit Christine’s Teachable site, then click on “login” on the top right. If you have any issues, contact us and we will be happy to help.

Does Christine teach in-person workshops?

Yes! In-person classes are listed on the in-person workshop calendar.

Can I sign up for a private lesson with Christine?

Due to Covid-19, private lessons are on indefinite hold.

I'd like to talk with Christine about teaching at my store or retreat!

Christine has taught at many events and is always open to discussing presenting, lecturing, or teaching at future events! If you are planning an event and are interested in her participation, please contact us to discuss it.

Do you sell wholesale to retail stores?

Absolutely! If you own a brick & mortar shop, and want to carry our printed patterns, we’d love to talk to you! Please contact us with the following information:

• Owner’s name

• Your name (if different)

• Business name

• Business address

• Website address

• Any social media you’d like to share

Thanks! We look forward to talking with you!

What are the shipping rates for wholesale ordering?

We use USPS and UPS to find the best rate based on each individual order. If you’d prefer to ship using your own account and delivery method (FedEx, UPS, DHL, etc) we are happy to coordinate that with you!

Do you have a minimum order for wholesale accounts?

First time wholesale customers have a minimum of 5 patterns. After that there are no minimums. If you were a retailer of ours in the past, there are no minimums.

Do you have a list of retailers?

Sure do! Anyone who has ordered within the last 12 months is listed on our retailers page.

I own a store and/or workshop space. Can we use your patterns in a class?

We love it when you use our patterns for classes! Please contact us with the information about your plans to inquire about getting patterns at a wholesale rate for your students.

Will all the old patterns return?

All the old patterns will be back in one form or another. Some will get re-launched as is, some will be re-launched with new expanded sizing, and some are getting re-launched with slight alterations.

How will I know when the pattern I want will be back?

Signing up for our newsletter is the best way to stay in the know!

If I bought a pattern in the past, do I need the new version?

If you already own the pattern, you love it just the way it is, and it fits you perfectly, you do not need the new version. However, if you want any of the features in the new version, you might want the new one.

Do I need to re-purchase the pattern if I already bought it?

Customers that purchased a digital copy directly from us are eligible to receive an updated digital copy from us for no additional charge. If this is you, please contact us with the email you used to purchase the pattern and we will get you the new version. Customers that purchased a digital copy from a third party site need to contact the place they purchased it from to discuss receiving the new version. Since they run their own store, that is entirely up to them.

Customers that purchased a printed copy are not eligible to receive an updated printed copy for no additional charge. We are very sorry, but we cannot give away 1,000’s of patterns for free. We hope you understand! However, we are happy to supply you with a discount code for purchasing an updated digital copy. Please contact us with proof of purchase and we will email you a code to use for 30% off the new digital version.

If you have additional questions about any of the above, do not hesitate to reach out to us! We are happy to help.

I had an account at your old site. Is it still active?

Sorry but it is not. When we closed the old site, we had zero intention of returning to a full e-commerce shop. That site and all that was included with it is gone. However, we encourage you to set up a new account on our new site, so you can always see your order history moving forward, which really helps us when trying to track down issues with purchases.

Are you going to abuse all the information I put into the shopping cart?

By using the Christine Haynes Patterns web shop, you allow us to contact you if we have questions about your order.

By signing up for our mailing list, you allow us send you occasional emails about upcoming classes, new products, and general announcements. You always have an option to opt out at the bottom of the newsletter.

The information given for either situation is never sold, shared, or abused in any way.